RemoteEye: How HARDI is redefining global service through digital innovation
In the agricultural machinery industry, downtime can have serious operational and financial consequences. Recognising this, HARDI has implemented RemoteEye, a digital remote service solution that enables real-time technical support without the need for physical travel. Originally introduced during the COVID-19 pandemic to ensure safety and continuity, RemoteEye has since evolved into a strategic tool that supports HARDI’s ambition to achieve operational excellence through digitalisation.
From temporary solution to strategic asset
What began as a pilot project quickly revealed its long-term value. HARDI identified that traditional, reactive service models often led to extended downtime, high travel costs and unpredictable maintenance expenses, particularly during peak spraying seasons.
RemoteEye was therefore implemented to provide faster issue resolution by connecting technicians directly with HARDI specialists through live video support. After internal implementation in 2024, the solution was launched commercially in 2025 and is now used across several key markets, including Australia, Ukraine, Germany, Poland, Spain, the Netherlands and China.
Designed for real field service
RemoteEye differs from traditional remote support by focusing on what happens in the field rather than on screens. Through live video streaming from smart glasses or mobile devices, HARDI experts can see exactly what the technician sees on the machine. This reduces misunderstandings and speeds up troubleshooting.
Augmented reality tools allow experts to visually guide technicians by highlighting or drawing directly on the live image, while hands-free operation enables technicians to work efficiently during complex repairs. Built-in AI-based translation supports communication in 44 languages, making the solution truly global. All sessions are secured through encrypted communication, protected data storage, and robust cybersecurity measures.
Measurable operational and environmental impact
The introduction of RemoteEye has delivered clear and tangible results. Challenges that previously required physical presence can now often be resolved within a short timeframe through remote support.
Practical cases from several international locations demonstrate significant cost savings per intervention, while at the same time preventing substantial greenhouse gas emissions.
As a case example, our technical service team assisted customers in Israel, Serbia, and South Africa within just 1.5 hours. Without the RemoteEye, the carbon emissions on the travels would be approximately 0.7 tonnes of CO2* to Israel, approximately 0.4 tonnes of CO2* to Serbia and approximately 2.3 tonnes of CO2* to South Africa. Whereas given the complete elimination of travel to these countries, a collective of 3.4 tonnes of CO2* has been effectively reduced, just in this scenario. The potential for overall savings in carbon emissions becomes even more significant when applied to other service travel eliminations.
(* Calculations based on methodology from Aarhus University, Denmark)
Find out more about commitmentsKnowledge sharing and continuous improvement
RemoteEye also supports collaboration and learning across the organisation. Recorded sessions can be used for training, quality assurance and warranty documentation. In one example from Poland, the solution helped identify a potential software issue in the folding procedure of a NAVIGATOR trailed sprayer. The case was documented and shared with HARDI’s quality and R&D teams, preventing repeated service visits and enabling a faster corrective action.
RemoteEye continues to evolve as part of HARDI’s connected service ecosystem. Planned developments include the use of thermal cameras for advanced diagnostics, increased application of artificial intelligence to support fault identification and documentation, and closer integration with upcoming digital systems such as asset management and field service modules. Through these advancements, RemoteEye is expected to play an increasingly important role in how HARDI delivers efficient, sustainable, and customer-focused service worldwide.
Get in touch
We are dedicated to providing the best service possible. We are always ready to support and help you with any guidance needed.
If you have any questions, please contact:
Spare Parts Manager: Mads Ulrik Petersen
Phone: +45 61 93 83 98
Email: [email protected]
