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Warehouse Supervisor

This is a hands-on role, which will primarily include supervising the parts warehouse and being in charge of inventory, which includes over 15,000 individual items.

The Job and Responsibilities

• Provide a safe working environment, adhering to WHS procedures and ensuring they are understood and practiced by the team at all times.
• Able to lead, motivate and energise the warehouse team.
• Inventory management, using cycle counts, variation counting and yearly stock takes. Able to manage and lead in these roles.
• Achieving high levels of customer satisfaction through excellence in all facets of the warehouse operations
• Identify errors and eliminate root cause using robust countermeasures. Sustain the corrective actions to eliminate repeat issues
• Allocating personnel to fluctuating workloads
• Supervising day-to-day operations in a warehouse
• Measuring and reporting the effectiveness of warehouse activities and employees performance
• Preparing shipping documentation and other related paperwork
• Plan, co-ordinate and monitor the receipt, storage and dispatch of goods 
• Supervising forklift, container and pallet jack operations are performed in a safe manner.
• Supervise and control order picking, goods in, goods out operations to ensure accuracy with minimum handling and stock damage 
• Ensure that all relevant procedures and processes are followed and adhered to in line with the Company’s procedures and requirements
• Responsible for driving Standard Work and ensuring quality processes are implemented to ensure a "Right First Time" product to the customer aligned with their expectation
• Deliver the product to the customer, internal & external on time, every time using appropriate methods
• Lead follow up and resolve Customer concerns
• Deliver efficiencies to support year on year operational budget reduction

People Management 

• Build team philosophy and cultivate a team atmosphere by working with the team to achieve the company's targets and objectives 
• Strong communication ability with employees and customers.
• Maintain & build “think safety” culture 
• Maintain training matrix and ensure employees are adequately trained and competent within their role to ensure employee safety & operational flexibility 
• Coach the team daily in order that a common goal is focused upon and those business objectives are met consistently 
• Planning, managing and adjusting staffing levels to meet daily operational requirements within the warehouse
• Drive Company Absence Control Procedures to ensure maximum attendance levels. Administer holidays, sickness and timekeeping effectively 
• Deal with all personnel issues in line with Company Policy 

About you:

• Proven work experience as a warehouse supervisor
• Highly effective supervisory skills and techniques
• Experience with international freight, inwards & outwards would be an advantage.
• Hands-on commitment to getting the job done
• Strong ERP/MRP understanding. Dynamics AX experience preferable.
• Current forklift license would be an advantage
• Good driving record and a clean criminal history check
• Enjoy and being able to perform in a demanding customer service environment
• High process discipline
• Strong understanding/history of Inventory Control
• Excellent communication and interpersonal skills
• Being punctual, reliable and organised
• Actively committed to team development
• High levels of motivation and action orientated Skills and Attributes: 
• Possess the ability to lead and motivate a team of people to succeed by utilising appropriate interpersonal styles including leading by example, setting objectives and defining responsibilities to give a clear sense of direction
• Good understanding of customer deliverables and the impact of failure / cost of poor quality
• Able to achieve results by setting high standards and committing to clear objectives
• Computer literate with good numeric skills